​
1. Overview
At AC Mechanical Supply, we strive to make the shipping and delivery process fast, reliable, and convenient. We offer local pickup, factory-direct shipping, and local delivery options depending on your location and order type.
2. Local Pickup
Customers located near our Dallas, Texas area may choose Local Pickup during checkout.
-
You will receive an email or call when your order is ready for pickup.
-
Please bring your order confirmation and a valid ID.
-
Pickup times are typically available Monday–Friday, 9:00 AM – 5:00 PM.
-
Some items may need to be transferred from the factory before pickup — we’ll notify you if additional time is required.
3. Direct Shipping from Factory
Many of our units and parts ship directly from the manufacturer’s warehouse or factory.
-
Factory-direct shipping helps reduce delivery time and ensures your product is in new, original condition.
-
Shipping times vary by product and location but generally take 5–10 business days.
-
You will receive a tracking number once your order has shipped.
-
Freight deliveries require that someone be present to inspect and sign for the shipment upon arrival.
4. Local Delivery
We offer local delivery for qualifying orders within our service area (Dallas–Fort Worth and surrounding regions).
-
Delivery rates and eligibility depend on order size and distance.
-
Our team will contact you to schedule a convenient delivery time.
-
Please ensure clear access for delivery trucks and personnel at the destination.
5. Damaged or Missing Items
Please inspect your shipment carefully upon receipt.
-
If you notice any damage or missing items, note it on the delivery receipt and contact us within 48 hours.
-
Claims reported after that time may not be eligible for replacement or refund.